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Frequently Asked Questions

  1. Can men buy and use CoupTessa's deals?
  2. How do I buy from CoupTessa?
  3. Why do you have a maximum and minimum number of buyers on each deal?
  4. How much time do I have to use CoupTessa's coupon?
  5. Can I give CoupTessa's coupon as a gift to someone else?
  6. Can I use part of a CoupTessa coupon and get a cash refund for the unused portion?
  7. What if the merchant closes before I can use the coupon, or if they discontinue the service that I bought... can I get a refund?
  8. Why should I tell my friends about CoupTessa?
  9. Can I get paid for referring friends to CoupTessa?
  10. What if a bunch of friends refer me to CoupTessa... Who gets paid?
  11. Do you offer deals seven days a week, twenty four hours a day?
  12. What kind of discounts does CoupTessa offer?
  13. How can I make sure I will get Couptessa's emails?
  14. Do I need to sign up a group of people in order to get the deal?
  15. Do I have to use my coupon the same day of the purchase?
  16. Is my personal and credit card information safe?
  17. Can I return a Coupon?
  18. Do you ever remove merchant reviews?
  19. When will CoupTessa be in my city?
  20. Am I billed as soon as I join CoupTessa?
  21. Today’s deal is great. I would love to buy it. What do I do?
  22. What payment methods do you accept?
  23. What if I want to change or cancel my order?
  24. Once I have bought a deal, how do I use it?
  25. I gave a coupon as a gift to someone but my name is still on it. Is that a problem?
  26. How can I feature my business on CoupTessa?
  27. I still have questions that haven’t been answered.

Can men buy and use CoupTessa's deals?

Yes, of course! We may be designed for women, but we would never deprive our masculine counterparts of such lovely indulgences! Plus, many of our Coups are designed for use by couples and families.... So go on, Boys, what are you waiting for?!

How do I buy from CoupTessa?

Just click on the "BUY" button next to the daily deal and enter your credit card data on our secure SSL site. If the minimum number of buyers joins you, then your credit card will be billed and you will get to print out a CoupTessa coupon by email from us.

Why do you have a maximum and minimum number of buyers on each deal?

We believe that the 'might of many' allows our merchants to see a huge inflow of buyers that makes it attractive to them to offer us these deals at deep discounts. But we don't want to overwhelm them, because then you might get less quality service than we intended. And you would have to wait to get a reservation too...so we carefully manage the deals, the merchant benefits and, most importantly, our subscribers get exactly the perfect service they expected. No reason to send tens of thousands of subscribers to a deal - that's just CRAZY!! If we sent too many, the merchant could be buried and maybe even driven out of business... so we manage it with JUST the right client flow.

How much time do I have to use CoupTessa's coupon?

It is good for one year following the date you buy it, unless we tell you in advance that it will be less, which is up to the merchant to decide - so for 365 days the love is yours to use and feel unless the deal describes a shorter time!

Can I give CoupTessa's coupon as a gift to someone else?

You bet you can! It is a GREAT gift. Even if your name is on it, others can use it if you gift it to them.

Can I use part of a CoupTessa coupon and get a cash refund for the unused portion?

No, that doesn't work...so use it ALL up and have fun!!

What if the merchant closes before I can use the coupon, or if they discontinue the service that I bought... can I get a refund?

If anything like that happens, you get a refund! We are always on your side.

Why should I tell my friends about CoupTessa?

This is all about "the might of many"- the more friends jump in, the faster a deal gets over the 'minimum' hurdle and we want to pole vault over the hurdle FAST! And once over the hurdle, the deal is available to everyone who buys a coupon until we reach a maximum that the merchant has determined - and at that point, the target is reached and the deal is closed to new buyers.

Can I get paid for referring friends to CoupTessa?

You bet you get paid! All you have to do is forward our CoupTessa link to a friend and if they buy any deal within three days of clicking on it, we will credit your CoupTessa account with $10 to be used on the next deal you want. You will see the money credited to your account the moment that your friend successfully activates the link to buy something within those three days. How sweet is that? What a coup!!

What if a bunch of friends refer me to CoupTessa... Who gets paid?

We pay the referral fee if you buy within three days after clicking on the first link that was sent to you by a friend.

Do you offer deals seven days a week, twenty four hours a day?

Pretty much...once in a while we like to relax on weekends and look for other great deals, but we are generally a seven day a week store of goodies! And once in a while, we carry a special deal over the whole weekend so more fans can buy it over a longer offering period.

What kind of discounts does CoupTessa offer?

We pledge that we will always provide discounts from 50%-90% off and you will always know the size of the discount in advance. What a coup!!

How can I make sure I will get Couptessa's emails?

Today's email systems employ very strict SPAM filters and new senders may be wrongfully treated as spammers. If you have not received our emails, check your Junk/Bulk folder and, add our email to your address book. This will guarantee that the emails go directly to your Inbox.

Do I need to sign up a group of people in order to get the deal?

No, our vast database of subscribers will suffice. What you might want to do is to invite your friends to join you in buying the deal using Facebook, Twitter and email.

Do I have to use my coupon the same day of the purchase?

No. Coupons have an expiration date (usually from 6 months to 1 year) so you have plenty of time to redeem it. Please, check each deal's terms as they vary.

Is my personal and credit card information safe?

Yes. We take the security of your personal information very seriously and utilize 128-bit Secure Socket Layer (SSL) encryption to protect your credit card information. This is an industry standard used by many of the most well know websites in the world.

Can I return a Coupon?

All transactions are final unless the merchant for which you bought the coupon is no longer in business or denies it for reasons beyond your control. In this case, the money you paid for your coupon will be returned.

Do you ever remove merchant reviews?

We only remove comments when someone is using offensive language or making personal attacks on others. We take this very seriously as we want CoupTessa's reviews to be a pleasant environment for all our users.

When will CoupTessa be in my city?

We are growing extremely fast so you can count on seeing us in your city very soon. If you want to assist us in launching CoupTessa in your city please email us with your thoughts by clicking on this link.

Am I billed as soon as I join CoupTessa?

No! It's free to become a member of CoupTessa. When you see a deal you like, buy it by entering your credit card details. We will charge your card once the deal is closed.

Today’s deal is great. I would love to buy it. What do I do?

Just click the "Buy Now" button before the offer ends at 5 a.m. each day, 24 hours after it becomes available. Deals that run on Monday, Tuesday, Wednesday, and Thursday will begin at 5 a.m. and end the next day at 5 a.m. Deals that run on Friday will run for 72 hours, also beginning and ending at 5 a.m. Once the deal is over, we will charge your credit card and send you an email with instruction on how to print your coupon. If not enough members purchased that day's deal, you will not get charged.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, and Diner's Club.

What if I want to change or cancel my order?

You can modify or cancel an order by logging into "Your Account" any time prior to the end of the deal (5 a.m.), 24 hours after it was first published.

Once I have bought a deal, how do I use it?

We process everyone’s credit cards at the end of every daily deal (5 a.m.). You’ll receive an email that day saying your deal is ready to be used. Then, you will have two options to obtain your coupon:
  • Click on the link provided in the email to print your coupon or
  • Sign into "Your Account", click on "My Coupons" tab and print your coupon.

I gave a coupon as a gift to someone but my name is still on it. Is that a problem?

This is not a problem at all. Regardless of the name on the coupon, it's still transferable. You can also buy more than one coupon in your name and give them to whomever you choose. Even if those coupons have your name written on them, they will have unique codes that merchants will be able to track so, no worries. You can also buy deals for your friends or loved ones as a gift and write their names on the coupon and they will be delivered automatically to their emails and ready to print.

How can I feature my business on CoupTessa?

Yes! Check out CoupTessa for businesses.

I still have questions that haven’t been answered.

Contact us and we will be more than happy to answer all your questions.


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